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This website is operated by LGO E-Commerce UK LTD (with the trading name GripUp). As a user/visitor of this website (referred to as "you/your") you acknowledge that interacting in any way with this website including any transactions you make is subject to our terms and conditions below.
We reserve the right to change these terms and conditions at any time. Any such changes takes effect when posted on the website and it is your responsibility to read these terms and conditions on each occasion you use this website and your continued use of the website shall indicate your acceptance of the terms and conditions. When you use certain GripUp.com services (including without limitation “Rating and Reviews” and “Ask and Answer” service) please read the additional information provided with regards to such services as this information will provide you with full details on how to use such services. Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password. Information that you provide on this website must be accurate and complete. All passwords details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your password details or become aware of any misuse then you must inform us immediately (see Contact Us for more information and full contact details).
All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions. The 'confirmation' stage sets out the final details of your order. Following this, we will send to you an order acknowledgment email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from GripUp.com. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. We do file details of your order for you to subsequently access directly on this website via the Your Account area.
All goods must be signed for on delivery. Delivery charges and estimated timescales are specified in the Delivery Policy section and also when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. LGO E-Commerce UK LTD shall be under no liability for any delay or failure to deliver the products within estimated timescales. Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
We take payment from your credit/debit card at the time we receive your order. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given when requested where you have already paid for the goods if the product is not in stock. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. The price you pay is the price displayed on this website at the time we receive your order apart from the following two exceptions: a) While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products. All prices are shown in GBP.
We give you 14 calendar days to decide if you want to return item/s from the moment its marked as arrived via the tracking. If you have let us know you would like to return an item within the 14 day period, please ensure the item/s arrive back to us within 20 days of your order being delivered. Item/s arriving to us after this date will not be accepted as a return and will be returned to you.
If the item is either unopened or unused then you can exchange it for another item/s or receive a full refund. In order to qualify for a full refund or exchange, the item/s must have ALL original and undamaged manufacturer packaging and documentation and be insured.
If you have used the item/s and would like to return it within 14 calendar days of delivery then this is also possible. However, if you have used the item/s and/or it is not in its brand new condition (marks on the item/s, signs of use) then we reserve the right to refuse the return or to charge a re-stocking fee depending on its returned condition.
Return shipping charges are the responsibility of the customer (unless the item is faulty). Gripup is not responsible for lost or damaged packages when returning the item to us. We recommend using a tracked and insured service via Parcel2go for the best prices.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us. You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
LGO E-Commerce UK LTD will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. Subject to the above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law. Subject to the above, LGO E-Commerce UK LTD will not be liable for any:
This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
LGO E-Commerce UK LTD will be liable for damaged products upon delivery.
English is the only language offered for the conclusion of the contract. Our maximum liability arising out of or in connection with the products shall be limited to the replacement value of the product in question. In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition. To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly. These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and LGO E-Commerce UK LTD Partnership relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and LGO E-Commerce Uk LTD Partnership for your use of this website.