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How Can We Help?

So many questions, such little time, that's why we try and give you the information you need right here on our site.

Using the questions below just have a click through and see if we can answer your question here. If your question has not been answered please drop us an email and one of our team members will get back to you as soon as possible.


If I order now, how long will it take to get this item?
Do I have to be in to sign for delivery?
How do I track my order?
Are the items insured during transit?
Can I pick this up in store?
I live in: Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, Honduras, Mexico, Paraguay, Peru, Uruguay, Cuba. - Will you still ship to me?



What Kind of Payment do you accept?
We are VAT registered, can we claim back our VAT?
I am an overseas customer and I see a higher price when I pay with PayPal?
Can I get a discount?


I want to buy a rig/tripod/slider but don't know if my camera will fit?
I would like to test the product prior to purchase, can I visit your store?
I can see you sell products from a certain company, but can't find this particular item I want?
I have purchased an item from you but need assistance setting it up?
Do you rent out equipment?




I Received my order, but unfortunately I am missing a part/it was damaged in transit?
I purchased an item from you but I have broken/lost a part, can I get a replacement?